Complaints Escalation Procedure
We aim to give good service and value for money, however we recognise that from
time to time issues can arise that need to be escalated. The following section
gives information on how to contact us, and what to do if you have a complaint.
Step one: how to contact us
If you are unhappy with any of our services, or you feel that you have not
received a satisfactory response from our Customer Support teams, you may send
your complaint in writing to:
Knightmaster Enterprises UK Ltd
Unit 1, Holly House,
Queensway,
Leamington Spa,
CV31 3LU
email at support@hostzone.co.uk
You should expect to receive a response to your query within seven working days
of us receiving your correspondence.
Step two: what we will do
On receipt of your complaint our Customer Support Team will thoroughly
investigate any issues raised and propose a course of action for resolution.
Step three: if you are not satisfied
If you are not satisfied with the action we plan to take, you should request
that your complaint be referred to the Customer Support Director.
Knightmaster Enterprises UK Ltd
Unit 1, Holly House,
Queensway,
Leamington Spa,
CV31 3LU
email at support@hostzone.co.uk
You should expect to receive a response to your query within seven working days
of us receiving your correspondence.
Step four: what we will do
On receipt of your complaint our Technical Director will thoroughly investigate
any issues raised and propose a course of action for resolution.
Step five: further action in order to resolve your dispute
Once you have a response from our Customer Service Director, if you remain
unsatisfied with our attempts to resolve the issue, you can contact Trading
Standards.
We are happy to answer any questions you may have regarding your Hostzone
services. Please note that any discussions with the Knightmaster Enterprises UK
Ltd are treated in strictest confidence, so we may need to ask you security
questions to confirm that we are speaking to the right person.
Please note: by signing up for any of our services you agree to be bound by all
Hostzone's terms and conditions.
