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Terms and Conditions

Definitions

1. "customer" refers to the person or organisation purchasing the Domain name. The customer is a party to this agreement.
2. "registrar" refers to Knightmaster Enterprises UK Limited, a registrar which registers .UK, .COM, .NET, and .ORG Domains under the brand name "namerealm.com and domaindomain.co.uk". Knightmaster Enterprises UK Limited is a party to this agreement.
3. "Registry Administrator" refers to the administrator of the shared domain registry. The Registry Administrator for TLD's is CORE., whose actions are overseen by ICANN. The Registry Administrator for .UK's is Nominet.
4. "Domain" refers domain of the DNS, which is being registered via this agreement.

Effective Date

This agreement, between customer and registrar, commences on the date that customer requests registration of a Domain, or on the date that customer makes payment of registration fees for a Domain, whichever is later. This agreement applies separately to each Domain registered by customer.

Responsibilities of Registrar

It is the responsibility of registrar to register the Domain by submitting the Domain, nameserver information, and other information necessary for the creation and maintenance of the Domain, to the Registry Administrator. It is also the responsibility of registrar to bill customer for registration fees, to maintain contact information for customer, and to provide to customer a means of updating contact information and nameserver information for the Domain.

Responsibilities of Customer

When registering the Domain, the customer must submit accurate contact details and also notify the registrar of any changes during the term of the Domain registration, including: customer's full name, postal address, e-mail address, telephone number, and fax number if available; and, in the case that the customer is an organisation, association, or corporation: the name of authorised person for contact purposes.

The customer acknowledges that wilfully providing inaccurate or unreliable contact information, shall constitute a material breach of this agreement and will be sufficient basis for cancellation of the domain registration.

Customer Representations. The customer represents that, to the best of their knowledge and belief, neither the registration of the Domain nor the manner in which it is directly or indirectly used infringes on the legal rights of any third party.

If the customer intends to license use of the Domain to a third party, the customer is nonetheless the Domain owner of record. The customer is therefore responsible for providing full contact information including technical and administrative contact information relating to the operation of the Domain. Customers licensing use of a Domain according to this provision shall accept liability for harm caused by wrongful use of the Domain, unless customer promptly discloses the identity of the licensee to a party providing reasonable evidence of actionable harm.

The Customer agrees that registration of the Domain shall be subject to suspension, cancellation, or transfer pursuant to any ICANN or Nominet adopted policy. (1) to correct mistakes by any Registrar, the Registry, or the Registry administrator in registering the name, or (2) for the resolution of disputes concerning the Domain.

 

The customer acknowledges that they have read and understand Knightmaster Enterprises UK Ltd's Personal Data Statement below.
Personal Data Statement

Information you must provide. In visiting our site, you are required to provide information (a) to register a domain name, (b) to update information about a domain name previously registered, or (c) to submit questions about our service. To register a domain name, you are required to provide the name you are registering; your name and postal address (or those of the person for whom you are registering the name); technical information about the computer with which the domain name will be associated; and the name, postal address, e-mail address, and voice and (where available) fax telephone numbers for the technical, administrative, billing, and zone contacts for the domain name. Once the domain name has been registered, your registration agreement requires you to correct and update this data promptly. If you submit a question about our service, you will be asked to provide your name, telephone number, and e-mail address.

Why you must provide the information. The information you provide when registering a domain name (or correcting or updating registration information) is required to allow the Internet to associate the domain name with your computer, to allow us to properly handle your account (including notifying you at renewal time), and to permit others operating or using the Internet to easily contact you to resolve issues that arise in connection with the domain name. It will also be stored under a data escrow program to keep the domain name operating in the event we leave the domain-name registration business. When you submit a question to our website, contact information is needed so that we can respond.

Who will receive the information

We will provide information you submit in registering a domain name or updating related information to our own employees, to the administrator of the registry for the top-level domain in which you are registering (currently CORE, Inc. for .com, .net, and .org and Nominet for .UK), to operators and users of the Internet making Whois queries concerning your domain-name registration, to the Internet Corporation for Assigned Names and Numbers (ICANN) (which provides technical co-ordination for the Internet), and to escrow agents, auditors, Whois service providers, and replacement registrars that ICANN may designate. Information you provide in asking questions about our service may be given to our employees and, upon its request, to ICANN.

Protection of your information. We will take reasonable precautions to protect your personal information from loss, misuse, unauthorised access or disclosure, alteration, or destruction.

Accessing, correcting, and updating information

You are required to correct any erroneous or out-of-date contact information concerning your registration. In providing personal information about other individuals (such as someone in whose name you are registering or the domain name's technical or billing contacts), you represent that you have notified them of the purposes for which the information will be used, the recipients of the information, and that you have obtained their consent.

Consultancy and Investigation of Problems

Hostzone charges consultancy at the hourly rate of £40 +vat. This includes changes to code, web design and installation of software. We will also investigate any problems reported by you, however if the problem is deemed not to be a failure of our services, you will be billed at the hourly consultancy rate.

Registration and Renewals

1. We do not warrant or guarantee that the domain name applied for will be registered or renewed in the customers name or is capable of being registered or renewed by the customer. Domains are registered on a first come first served basis and therefore any transaction by the customer should only be treated as an application for registration or renewal. A successful transaction does not represent confirmation that the concerned domain has been acquired or renewed by the customer. In the unlikely event of an application failing, a full refund will be given. Accordingly customer should take no action in respect of the requested domain name(s) until they have been notified that their requested domain name has been registered or renewed by the registrar.
2. The registration of the domain name and its ongoing use is subject to the relevant naming authority's terms and conditions of use http://www.nominet.org.uk/nominet-terms.html and you the customer are responsible for ensuring that you are aware of those terms and conditions and can and do comply with them. You the customer irrevocably waive any claims you may have against the registrar in respect of the decision of a naming authority to refuse to register a domain name and, without limitation agree that the administration charge paid by you to us shall be non-refundable in any event.
3. The registrar accepts no responsibility in respect of the use of a domain name by the customer and any dispute between the customer and any other individual or organisation regarding a domain name must be resolved between the parties concerned and we will take no part in any such dispute. The registrar reserves the right, on our becoming aware of such a dispute, at our sole discretion and without giving any reason, to either suspend or cancel the domain name, and/or to make appropriate representations to the relevant naming authority.
4. You the customer warrant and undertake that to the best of your knowledge and belief neither the registration of the domain name nor the manner in which it is directly or indirectly used by you or and any licensee directly or indirectly infringes the legal rights of a third party.
5. You the customer should ensure that you are aware of the expiration date of any domain owned by yourself. We will endeavour to notify you of any renewal dates through our registrar, but do not guarantee that renewal notices will get to you. It is ultimately the customers responsibility to ensure that the renewal of their domain takes place on time. Knightmaster accepts no responsibility for any domain not being renewed on time.
6. You may be approached to renew your domain through other registrars. If the event of you renewing your domain through any registrar other than us, you will no longer be entitled to use our administration or nameservers which may result in loss of services attached to your domain. In order to resume use of administration or nameservers there is a fee of £12+vat, plus any further annual charges such as forwarding @ £5+vat.
7. Once the Domain Name and the customers details have been entered in the Register of Domain Names as a full registration no refund of fees will be payable by the registrar.
8. The registrar does not accept any responsibility for any Domain Name that is registered in error by the customer, likewise any domain that is misspelt by the customer upon request as a full registration. No refund of fees will be payable by the registrar under these circumstances.

Payment and Term

The customer agrees to pay the current rate for each domain registered by the customer. The customer acknowledges that domains are not reserved or registered until payment is received, and that all domain registration fees are non-refundable. The initial period of this agreement is 1 or 2 years, depending on the extension requested and will be renewed yearly for TLD's or biannually for .UK's upon payment of the then-current registration fee. The customer will be given 30 days notice prior to expiration of Domain registration in which to submit payment. If Domain registration fees are not paid within the 30 days prior to registration expiration, the Domain will be subject to deactivation and/or termination by the Registry Administrator. In the case of a domain name being deactivated an activation charge will be levied. The rate for activation is £20 +vat for .uk's and 225 euros +vat for TLD's (.com, .org, .net).

Ownership

The person or organisation listed as the organisational contact at the commencement of this agreement will be considered the "owner" of the domain name. To transfer ownership of the Domain to another party, the Customer must pay all outstanding registration fees, and submit a written letter to registrar that describes their intent to relinquish ownership of the Domain to another party. The new Domain owner must submit a written letter to registrar that indicates their acceptance of the terms of this agreement.

Charge Backs

In the event that payment for the Domain is revoked (for example, due to fraudulent credit card use or a bounced/cancelled cheque), the Domain will be immediately deactivated, and ownership of the Domain will be immediately transferred to registrar without prior notice to customer. A £50 penalty will be levied, which must be paid in full by before Domain ownership is returned to customer. The choice to accept payment and reactivate the Domain will be left at the sole discretion of the registrar.

Domain Name Dispute Resolution Policy

The customer agrees to be bound to Registrar's adopted policies.

TLD's : http://www.icann.org/udrp/udrp-rules-24oct99.htm

.UK's : http://www.nominet.org.uk/ref/drs.html

Forwarding

Forwarding is an option that can be added to the registered Domain. The current fee for forwarding is £5+VAT per annum. This is a gold forwarding service that includes no banner advertising and operates with full domain cloaking. This option may be billed separately from the domain depending on the frequency of the domain renewal. These services are provided independently of domain registration and Knightmaster Enterprises UK Ltd reserves the right to deactivate or disable these services (temporarily or permanently, at our option) for an y of the following reasons. Non payment upon renewal, the facility being used for illegal activity, soliciting the performance of any illegal activity, conducting any activity which infringes on the rights of Knightmaster Enterprises UK Ltd or any third party, or sending of mass unsolicited email (SPAM).

Tag / Nameserver Changes

.uk TAG changes and nameservers changes are done free of charge, we endevour to action these requests within 24 hours of notice. However we will only action these requests with a confirmation email coming from the email address on your account. If you no longer have access to this email address then you will need to provide proof of identity.

Disclaimer of Warranties

EXCEPT AS SET FORTH HEREIN, REGISTRAR AND THE CUSTOMER EACH EXPRESSLY DISCLAIMS ALL REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Backups and Contingency

At Knightmaster we perform our system backup routines on a regular basis, however these are for our own contingency. We will not restore client's data, unless the cause of data loss is our fault. We strongly recommend that you store a copy of your data locally on your systems.We are not liable for the state of the backups, or individual sites / files of these backups. 

Limitations on Liability

Except for each party's respective indemnity obligations, in no event shall either party be liable for any special, incidental or consequential damages, or for interrupted communications, lost data or lost profits, arising out of or in connection with this Agreement.

Miscellaneous Provisions

a. If any provision of this Agreement is held to be unenforceable for any reason, the remaining provisions shall remain in full force and effect.

b. The waiver of any breach of this Agreement will not operate as a waiver of any other or subsequent breach.

c. This Agreement, including the Domain Dispute Policy, constitutes the entire understanding and agreement between Registrar and Customer. This Agreement may be amended at any time by the Registrar. Notification will be sent to the customer and it is the customer's responsibility to review any amendments within 28 days of notification. No response within this period from the customer, will constitute that they are in agreement with the amendments.

d. Any notices required or permitted hereunder may be given by electronic mail or fax if receipt is confirmed by the recipient, or if the notice is also sent by first class mail. Notice will be deemed given on the date the electronic mail is sent.

Hosting Terms and Conditions

This Contract covers the General Terms and Conditions which apply to all visitors and Users of our network. These Terms provide the complete and exclusive Terms and Conditions that supersede any other terms and conditions.

Definitions

"Advertisers" means advertisers of products or Services whether free or not

"Authorised Software" means Software placed on the Service by Us for You to use

"Band Width" means your Customers access and use of your Website

"The Company" means Knightmaster

"The Contract" means the Contract between You and Us incorporating these terms and conditions.

"Due Date" means the date upon which payment is due which will be upon the expiration of the seventh day of the date of any invoice issued to You unless otherwise specifically stated in writing

"Hosting" means the making available of the customers domain name to the Internet community.

"Illegal" means any act or acts which are capable of breaching the criminal law in England and Wales.

"Initial Term" means twelve months

"In Writing" means by letter, e-mail or faxed communication

"Material" means text, graphics, data or information provided by You or a third party to Us or Material provided by Us to You.

"Notice" means in writing by post, e-mail or faxed communication

"Renewal Term" means a further twelve months after the Initial Term

"Server" means our computer connected directly or indirectly to the Internet that provides web pages to users

"Service" means the computer/internet services provided by Us .

"Visitors" means any person accessing the Web-Website

"WWW" means world wide Web Service available on the Internet.

"We/Us" means Knightmaster

"Website " means the area on our computer system allocated to You for the purpose of this Order.

"You" means any user who visits the Website whether as a registered user or not

Any words in the singular include the plural and vice versa. All definitions, notes, terms and conditions referred to in this Contract form part of the Contract as if they were expressly set out in it.

This Contract shall be for the Initial Term and shall automatically continue thereafter for the Renewal Term unless and until terminated by either party in accordance with these terms and conditions.

Any attempt to visit part of our network to which You do not have authorised access will constitute an abuse of the hosting terms. Persistent abusers will be deleted/ reported to their ISP and may be prosecuted.

1. VIRUS PREVENTION

It is your responsibility to ensure that:-

You do not upload a virus to the Web space provided by Us which could infect our server.

You do not allow a virus to enter our internet community by permitting Internet Users knowingly or otherwise to download files containing viruses.

2. USE OF SERVICE

Upon accessing the Service You may print individual pages on paper, store individual pages electronically on disc or display individual pages on a computer screen but You may not store the content of the Website on a server nor reproduce, copy, disseminate or modify the content of the Service, except as hereafter described.

You must not allow any software to reside upon or access or attempt to access our Server that may harm degrade, or place an unnecessary load on our Server or the Service.

You must abide by the Knightmaster Acceptable Use Policy as stated below.

Knightmaster Acceptable Use Policy (AUP)

Knightmaster requires all Customers / subscribers to be good Citizens of the Internet.

Adult content that is legal under US law is acceptable.

We do not tolerate SPAM (unsolicited commercial Email). SPAM is a plague on the Internet.

The following activities are expressly prohibited:

1. SPAM / Unsolicited Commercial Email (UCE)

Do not SPAM, facilitate SPAM or allow your customers to SPAM. Do not host, or allow to be hosted, any sites or information that is advertised by SPAM from other networks. Violation of this policy carries severe penalties and will be pursued to the fullest extent possible including criminal and civil prosecution.

We understand that there will be a few complaints any time large quantities of Email are sent. However, Knightmaster must respond promptly to SPAM complaints in order to prevent our IP address space from being blocked.

Your service will be disconnected without refund if:

You don't have an opt-in list. We expect you to be able to respond to complaints with the source of the person's Email address who complained. The use of "harvested" email lists where addresses have been taken from web sites is grounds for immediate termination of service.

You don't have a removal process that permanently removes recipients from your lists and sends confirmations via Email.

You forge header information or improperly identify the sender.

You don't respond to inquiries from Knightmaster Abuse within one business day.

Anti-SPAM actions against you threaten Knightmaster's network or IP address space.

After your first warning from the Knightmaster Abuse Department you will be charged at £75 / hour if we must further process SPAM complaints. In the event that emergency action is required by Knightmaster to resolve actions by anti-SPAM organizations to blacklist Knightmaster IP addresses or other threats to the Knightmaster network you will be charged at our emergency double-time rate of £150 / hour with a one hour minimum.

Do not setup an open mail relay that is not password protected that can allow spammers to send SPAM. Please contact us if you have questions.

2. Hacking or any perpetration of security breaches

3. Illegal activities

4. Child pornography or any activities harmful to minors. You must be 18 to be a Knightmaster customer.

5. Fraudulent activity

6. Trademark or Copyright infringement including use or distribution of pirated software

7. Utilization of Microsoft software that is not properly licensed.

8. Network attacks or any unfriendly effort to effect service on another network or server

9. Virus distribution

Investigations, disruptions to service, no refunds:

We reserve the right to disable service or terminate service and / or remove content in order to investigate suspected violations of this AUP without first giving notice. The cost of any investigations will be charged to the Customer at £75 per hour during normal business hours. Emergency investigations are charged double-time at £150 / hour with a one hour minimum. We also reserve the right to disable your server if we suspect that it is being attacked.

You are responsible for the use of your server, including transfer and bandwidth, even use by unauthorized users or hackers.

Please note that this AUP is subject to change and it is the Customer's responsibility to regularly check for modifications.

Knightmaster does not issue refunds for terminating service due to suspected AUP violations.

3. LINKS FROM OTHER WEBSITES

You must obtain our written consent before linking from any other Web page to your Website. Where other Websites are linked to ours, there is no implication that We in any way endorse the content or policies of that third party Website and We will not accept any liability for any claims as a result of the content or activity of a third party Service.

4. SECURITY/YOUR OBLIGATIONS

Upon registration as a User of the Service You will receive a unique password. You must not record your password in any way that means it can be identified as your password. If You have reason to believe that another person knows or may know your password You must inform Us immediately. We cannot be held liable for any loss should You reveal your password to any third party.

You must not pass to any unauthorised person information relating to the login name and password. In the event that your login name and password are used by an unauthorised person, We accept no responsibility and You will be liable for any loss or damage and all additional charges levied by Us howsoever arising there from.

You must not allow any act whereby any unauthorised access is gained to any information or resources of any body corporate or person, individual, partnership, government agency, national institution, charity or recognised organisation without first having obtained authority from those persons or institutions.

You must not do or permit to be done any act or omission the result of which would have the effect of bringing into disrepute the good name of Knightmaster.

You must not perform any action which will result in the reduced performance of the Server to the detriment of other Users.

You must not use the Server to send unsolicited e-mail to other Internet users. We reserve the right to make a change in respect of any direct or indirect costs incurred by Us in dealing with or processing unsolicited e-mails.

5. COPYRIGHT AND INTELLECTUAL PROPERTY

You must not upload material which is in breach of copyright. We accept no responsibility for your actions in either uploading material to the WWW or in your transfer of any material to other Websites if such material is in breach of the copyright of a third party.

6. YOUR PROPRIETARY RIGHTS

As between You and Us, your content shall remain your sole and exclusive property, including, without limitation, all copyrights, trademarks, patents, trade secrets, and any other proprietary rights previously belonging to You. Except as provided in this Section, nothing in this Agreement shall be construed to grant Us any ownership right in, or license to your Content provided by You to Us. We take no responsibility and accept no liabilities whatsoever for your content.

7. CONTENT OF SERVICE

We reserve the right to suspend, alter or amend the extent of and/or nature of any entry within the Service at any time and without notice and for any reason.

8. NETWORK MAINTENANCE

In order to undertake Network Maintenance, parts of the network will occasionally be closed. This will usually occur outside the hours of 9.00am - 5.00pm (UK time) Monday to Friday other than in the case of an emergency.

We shall restore your data, as part of Website maintenance, provided restoration is necessary solely due to our deliberate actions/omissions and these deliberate actions omissions result in the wipe out of the data from the Website. You are not entitled to restores, unless this Service is offered by Us on each occasion.

9. LIABILITY/LIMITATION OF LIABILITY

Whilst We make every effort to ensure that the Service is fault free We make no guarantee, no warranty or representation either express or implied in relation to the whole or part of the Service that it will be fault free or that any third party Websites linked through our Service will be fault free.

We do not accept any liability and shall not be held liable for any losses or claims arising directly or indirectly from any inability to access the Service or any errors, interruptions, omissions or inaccuracies in the Service. In any event and in no circumstances shall We be liable for any loss either direct or indirect of profits, business or anticipated savings or any other direct or indirect consequential loss arising out of the provision of the Service to You. In addition, We do not accept any liability for any errors and omissions by any third party Websites or any information provided on the Service by third parties.

In no circumstances shall We be liable for any loss whether direct or indirect arising from the contents of any information placed by You onto the Service.

In no circumstances shall We be liable for any loss whether direct or indirect of profits, business or anticipated savings or for any direct or indirect consequential loss whatsoever by the failure of or any problem experienced by You in Your operation of the Website.

In the event of our being held liable then the extent of that liability (including costs or fees) will be limited to a maximum of the total of the actual price received by Us in the current year in respect of the individual Contract in dispute concerning the claim.

For the avoidance of doubt We have no obligation duty or liability in contract and/or tort for breach of statutory duty or otherwise beyond that of a duty to exercise reasonable skill and care.

10. INDEMNITY

You will indemnify Us in full against any loss expenses or damage [to the Website and/or Us/The Company] howsoever arising including but not limited to indemnification for any loss or expenses sustained by reason of any breach of this Contract and any actions, proceedings (civil or criminal), claims or demands in any way connected with this Contract brought on by or threatened against Us by a third party which are caused by or arise from any direct or indirect action on your part, your servants/agents or carried out by Us pursuant to your instructions.

Your indemnification to Us includes but is not limited to our legal and other professional fees The indemnity will be unlimited as to value and / or time and without set off or counterclaim.

You will indemnify Us in full in accordance with the above in respect of any breach howsoever arising of Trade Mark Laws, Copyright Laws, the Law of Privacy and Publicity, Communication Regulations, Defamation, Data Protection, Equal Opportunities Discrimination, Human Rights Legislation and statute which may give rise to a Civil or Criminal Liability.

Any materials on the Website shall comply with any legal requirements including (but not limited to) those pertaining to non-discrimination, equal opportunity and decency.

Each provision of this condition is to be construed as a separate limitation applying and surviving even if for any reason one or other of the said provisions is held inapplicable or unreasonable.

11. STORAGE AND USE OF MATERIAL

Any Material that We receive be it by e-mail or otherwise may be used by Us for the purposes of know-how, techniques or concepts including the development manufacture or marketing of products and/or Services unless You expressly state in the e-mail that all rights are reserved and in the case of confidentiality that the contents are confidential.

Additionally Webmail on Budget Shared Hosting is not intended for storage of emails and is only available for viewing emails. Any emails that are required should be downloaded to the customers pc for storage via a client such as Outlook. For this reason we accept no liability for loss of emails from the Webmail application as for various reasons such as housekeeping or virus scans, the files may be removed.

We may allow or cause carefully selected third parties to contact You by e-mail or otherwise in order to provide You with updates and information.

Upon our request You undertake to discontinue storage and use of and return to Us any Material obtained from the Service.

12. UNSUITABLE MATERIAL

You must not publish or disseminate or cause or permit to be published or disseminated or in any way assist in the publication or dissemination of any defamatory material.

You must not upload any material which in the absolute and unfettered discretion of Us is considered to be pornographic, barbaric, overtly tasteless, contrary to public decency or in any other way which brings into disrepute the good name of Knightmaster.

We reserve the right to randomly inspect Websites and in the event that any such material has in our sole view been uploaded to that Website, We reserve the right, to terminate this contract forthwith, and We also reserve the right to inform the Police or other relevant authorities.

13. ASSIGNMENT

You will not seek to assign this Contract without seeking our express consent. We reserve the right to withhold such Consent without providing any reason for so doing. We reserve the right to assign the benefit of this Contract by giving prior notice of any assignment to You.

14. TERMINATION

(a) We reserve the right to immediately terminate this Contract and use of the Service upon any breach of the Terms of use

(b) If You do not pay any invoice within the time for payment specified in the invoice or if You break any of these terms and conditions then We reserve the right to terminate this Contract with immediate effect without prior notification to You by giving notice in writing to You to this effect at your last known address.

(c) Termination of this Contract by Us will result in our retaining all monies received from You and You will not be entitled to a refund on monies paid.

(d) Upon termination We will remove all materials held on our server relating to You and will remove all privileges which You are entitled to as the customer including in particular the disconnection of the Website from our server.

(e) Either You or We may terminate this Agreement by giving notice to the other in writing providing at least [seven days notice] You will not be entitled to any refund however a pro rata refund maybe offered if Hostzone feel it is appropriate. If the account is cancelled within 28 days of purchase then a £25 administration charge will be applied .

15. CHARGES/PAYMENT/INTEREST/REFUNDS

The full contract price as per the invoice must be paid to Us prior to our providing the Service contemplated by this Contract unless agreed in writing to the contrary with You.

You shall pay Us an annual charge of the amount set out in the invoice for the Website. The first such charge shall be made prior to the connection of the Website to our server and on any every anniversary thereof until such time as this contract is terminated as here in after provided. Each package is allocated a monthly bandwidth allocation as specified in the hosting account details. If this bandwidth is exceeded then you will be charged in 10GB increments at the rate of £3 per GB over and above your allocation. If this amount is deemed to be an unacceptable amount then the site may be disconnected until payment is received.

After the first anniversary of the connection of the Website to our server, We reserve the right to increase the annual charge by notice in writing to You such increase to take effect on the anniversary date next after notification is received.

The charge for the annual connection of the Website to the server shall be such as We shall determine from time to time.

Value Added Tax and all other taxes and charges where applicable will be added at the appropriate rate to the total of all charges from Us to You.

Any queries that You may have concerning any invoice should be addressed to Us within seven days of the date of invoice failing which the invoice will be regarded as agreed by You.

Payment of the invoice and all other charges from You should be made in full within seven days of the date specified on the invoice unless a longer period of time is agreed in writing by Us with You.

Once an invoice is overdue in excess of the period of seven days or such other extended period as may be agreed We reserve the right to charge interest at 2% per month or part thereof from the date of the invoice calculated on a daily basis for all sums that are due to Us.

We reserve the right to pass any invoice where fees are outstanding for forty two days or more after the date of issue to an outside agency for collection without further notification being given to You. You will be liable for any costs incurred by Us in so doing. Should We have to issue Court proceedings to obtain payment of monies owing to it then the customer will be responsible for all legal fees and disbursements incurred by Us.

You only need to enter your debit/credit card details once, unless you have cleared your details or are using a different card. The details are then stored in our secure servers using an encryption algorithm. These details are kept so automatic payment can be made on overdue invoices to aid the renewal process and avoid loss of service. We do not store the Card Security Code (CV2) in our systems. Our employees do not have access to your full debit or credit card details. Information is transmitted between our secure servers and the secure servers of leading e-commerce payment companies who in turn have secure encrypted links between themselves and leading banks.

Regarding refunds while the process of the refund can take upto 3-5 days while the bank processes the refund, please allow upto 30 days after request for the monies to be processed back into your bank due to our accounts department reviewing, actioning and making notes of the refunds at set dates of the month.

16. CHANGES TO TERMS

We reserve the right to update or alter these Terms and Conditions at any time without prior notice whereupon the new Terms and Conditions will be immediately incorporated into the next Contract between Us.

17. DISPUTES AND JURISDICTION

The Terms and Conditions of use are governed by and are to be construed in accordance with English Law and fall within the exclusive jurisdiction of the English Courts.

18. THIRD PARTY RIGHTS ACT The Contracts (Rights of Third Parties) Act 1999 is expressly excluded from this Agreement

Your Agreement to these current Terms and Conditions for using the Website is signified by recording the date and time each time You log into the Website.

19. FORCE MAJEURE

We are not liable for any breach of this Contract if the breach was caused by an act of God, insurrection or civil disorder, war or military operations, national or local emergency, acts of omissions of government, highway authority or other competent authority, our compliance with any statutory obligation industrial disputes of any kind (whether or not involving our employees), fire, lightening, explosion, flood, subsidence, weather of exceptional severity, acts or omission of persons for whom We are not responsible (including in particular other telecommunication Service providers), or any other cause whether similar or dissimilar outside our reasonable control.

 
 
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